Refund policy

Since the services provided through Nasser Academy consist of digital courses and educational content delivered electronically, the return and refund policy is as follows:

After the payment process is completed and access to the digital course content is activated, the course fee cannot be refunded simply due to a change of mind. This is without prejudice to any mandatory consumer rights established by applicable law.

If the payment process is successful but the customer does not gain access to the course, please contact us so we can verify the transaction and resolve the issue.

In the event that the course fee is deducted more than once due to a technical error, or if there is any confirmed error in the payment process that requires a refund, the transaction will be reviewed, and any due amount will be refunded upon verification.

Once a refund is approved, it will be issued back to the original payment method used for the purchase. The time it takes for the refunded amount to appear may vary depending on your bank or payment service provider.

For any inquiries regarding a payment transaction or refund request, please reach out to us using the contact information provided on the "Contact Us" page.